RETURN POLICY
Your satisfaction is our goal. If you are unhappy with your purchase, please make sure to contact us with email at first within 5 days. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace( uncut ), original curl pattern( undispersed ), and still, have the original package & gifts attached.
Helpful Hint:
1. If you believe you have received a defective item or have any problems of the hair, please contact us via info@yigenhair.com within 5 days of receipt, and our customer service will reply ASAP. Kindly notice that unauthorized returns and returns over 5 days will not be accepted. Due to time difference, our service time is 09:00 - 21:00 GMT +8. Kindly leave messages during service time.
2. Kindly contact our customer service via email and get the return address and other details for your return. Send the item(s) back after receiving the confirmation and email us the tracking number. Please note that unauthorized returns will not be accepted. Any extra fee caused by not following the instructions we offered is borne by the buyer.
3.To be eligible for a return, your item must be unused, in the same condition that you received, and in its original packaging (including all the gifts). We also require a receipt or proof of purchase to complete your return.
4. If the returning is due to the buyer's responsibilities (such as: don't like/don't want, order wrong product/size, etc.), we will take off $28 from your refund as loss of freight and handling fee. Customers may need to pay the return cost. Please keep the hair in its original condition for inspection. The refund will be rejected if the hair is used, washed, or have its lace cut, etc. We may also deduct the refund for short of gift(s).
5. If the returning is due to our responsibilities (such as: incorrect products, quality problem of products, etc.), we will provide a full refund for you.
6. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and we will also notify you of the approval or rejection of your refund. If approved,your refund will be processed, and the refund will automatically be returned to your credit card or original method of payments within a certain amount of days. If you no longer use the original card, please contact us in advance. Please notice that the refund might take 7-15 Bdays. Email us via info@yigenhair.com if you still didn't get the refund after that.
7. Kindly notice that customized orders are not eligible for returns. Confirm all the details of your requirements before making customization to your order.
8. If the buyer refuses to accept the package, it will be refunded minus $28 shipping cost.
Cancellation & Exchange:
You can cancel your order/item within 2 hours through our customer service email (info@yigenhair.com). For more than 2 hours, we can’t make sure whether it succeeded.
If you want to change order before ship out, you can contact us by email; Once your order has been shipped out, we will not be able to change/cancel it for you.
If you need to exchange a different item after the order is shipped out, you can send an email to info@yigenhair.com for the Return Info.
Reserved Rights Regarding Returns:
We reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
1.With an irregular or excessive return history involving worn, altered, laundered, damaged, or missing items, etc.
2.Potential fraudulent or criminal activity.
3.The incorrect items sent to us will be discarded upon receipt.
Excessive Returns: Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity . In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.